Ergonomics Applied to Remote Monitoring Work in a Financial Cooperative in Cuenca, Ecuador

Postural Risks, Visual Fatigue, Mental Load and Preventive Proposals.

Abstract

This study comprehensively analyzes the ergonomic conditions of remote monitoring at a financial cooperative in Cuenca, an activity that combines physical, visual, and cognitive demands that directly impact the health and performance of the operators. The theoretical review demonstrates that prolonged periods in front of multiple screens, night shifts, and sustained high levels of attention lead to cumulative wear and tear that affects posture, increases eye strain, and raises mental workload. The findings also show that workstation design, furniture arrangement, and ambient lighting do not always meet the worker's actual needs, forcing them to adopt awkward postures and intensify visual effort to compensate for environmental deficiencies. Furthermore, the pressure associated with the continuous monitoring of security-sensitive processes generates cognitive overload that can result in operational errors and decreased performance, especially during the early morning hours when biological rhythms reduce responsiveness. The study confirms that ergonomic risks are mutually reinforcing, thus requiring simultaneous interventions. In response, a preventative proposal is put forward based on the physical redesign of the workstation, the organization of active breaks, the optimization of lighting, and the management of mental workload. These measures aim to strengthen occupational health, reduce errors associated with fatigue, and improve the efficiency of the monitoring system. The analysis demonstrates that ergonomics should be considered a strategic component and not merely a regulatory obligation within financial institutions