The Conflict and Negotiation from the Complexity in Public Organizations

Abstract

This research corresponds to the management area where the issue of conflict and negotiation is of great importance since complexity in today's public organizations demands a different approach to the traditional. Some conceptions are presented on the subject, its nature, main consequences and possible solutions, and this also highlights the role played by those involved in the resolution of organizational conflicts. In addition, a set of contributions and various studies will be analyzed that will help to seek possible positive solutions to the various organizational problems, through good leadership and effective communication. The research is documentary, bibliographic design, descriptive level. Bibliographical sources were consulted that served as a background related to previous studies with this research. As theoretical bases in relation to the following: Sheriff, Lewin, Fayol, Taylor, Kotler and Armstrong and Van de Vliert. Once differentiating the types of conflicts and their negative and positive results, they allow the approach of a solution.